FAQ

Frequently Asked Questions

1. Who do I contact for help?
Call us at 678-833-3539 or email  orders@imaginegearcompany.com

 

2. How do I know which size to order?
You will find a size chart for each item on the product pages.

 

3. What credit cards do you accept?
We accept Visa, MasterCard and American Express.

 

4. What if I have a question regarding the shipment of my order?
Please call us 678-833-3539 or email  orders@imaginegearcompany.com

 

5. What is the return policy?
Please refer to the return policy available here.

 

6. How long will it take to receive my order?
Orders are processed and shipped out within 7 business days and shipped Ground. If there is a delay in your order that exceeds this time frame you will be notified by the email address provided at checkout.

 

7. How do I know which size face mask to order?
We currently have 2 different sizes in stock. Adult and Children’s. Children’s masks are made to fit children from 4-12 years of age.

 

8. Are there discounts for larger orders?
If you visit our sister site https://impactapparelgroup.com/, you will see that orders are a minimum of 6 masks, but they also have a larger variety of masks and they offer volume discounts.

 

9. How should I wash my mask?
Please note that ONLY the 3-Ply Cotton Masks should be washed. Disposable Masks should never be washed, but should be disposed of once they are soiled. Your 3-Ply Cotton Mask is machine washable with regular laundry detergent and warm water. Our masks are also dryer friendly.